Service Management

Order Installation and Service

The Rivet™ Order Installation and Service blueprint gives you complete control over the order installation and service process. From confirmation and installation to site inspection and walkthrough, ensure your customer is satisfied. Rivet  allows you to:

  • Easily coordinate scheduling installation with staff members and the end customer
  • Procure parts and supplies for the onsite technician
  • Ensure technicians check in with all required parts and equipment prior to onboarding the truck
  • Oversee the Inspection of the final product and customers orders
  • Collect payment details including confirmation of payment
  • Receive and give detailed quality feedback

With Rivet, you gain confidence knowing that all processes are completed prior to sending a technician onsite, saving costs and maximizing efficiency.

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Spend more time getting it done, and less time getting it together.